Refund policy

Refund & Return Policy

Last Updated: August 18, 2026

At VIIV, we want customers to receive their orders in good condition. Because our products are automotive accessories, we do not accept general returns based on preference or change of mind.

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, contact us as soon as possible at [COMPLETE EMAIL ADDRESS].

Please provide:

  • Your order number
  • A description of the problem
  • Photos or videos showing the damage or defect
  • Photos of the product packaging when applicable

After reviewing the claim, VIIV may provide a replacement or refund.

Non-Returnable Orders

We do not accept returns for:

  • Change of mind
  • Buyer's remorse
  • Incorrect preference
  • Products that have been improperly installed, modified, or damaged after delivery

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.